Privacy Policy

Listanza Services Group ("Listanza", us or we) takes the privacy of your personal information very seriously. We explain here what information we collect and how we use it.

Listanza provides this website and other Listanza brand websites and apps ("Website") for our members so that they can advertise properties online. "Our members" include: estate agents, commercial agents, letting agents, developers, and property owners and managers. We are not an estate agency.

A reference to "you" or "your" is a reference to a user of our Website or any of our services.

Information we may collect from you
Listanza will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary to provide services and for the purposes consented to by you. Listanza will also collect information as authorized or required by law.

Information you provide to us
You may provide us with information in several ways. This may be by filling in forms on our Website, by corresponding with us by email or live chat, when you register for an account, subscribe, contact estate agents, developers, property owners, or property managers using forms or phone numbers available on our Website. This includes information you provide in surveys, or to provide feedback or report a problem with our Website. This information may include any information you add to your profile, such as, your name, address, email address, phone number, profile picture and user name.

Information we collect about you
When you use the Website, or services provided by Listanza, we may collect information about your device, your IP address, information about your visit--including how you got to our Website--and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

Information we receive from other sources
We work closely with third parties, including but not limited to business partners, advertising networks, analytics providers and search information providers, and may receive information about you from them. This could include information about your device, your IP address, information about your visit--including how you got to our Website--and how you use our services. We may combine this information with other information you have provided or which we collected.

Use of your personal information
Providing services to you and fulfilling requests

• Providing you with the information, products and services you request, or participate in our interactive features from Website.

Advertising and Marketing

• Providing you with information about goods and services that we, or other Listanza brands and selected third parties offer that may interest you.
• Customising or enhancing your experience of our services, or delivering relevant advertising to you, which may use inferences about your likely interests based on your activity on a Website operated by Listanza.

Account management and service improvement

• Ensuring that our content is presented in the most effective and user friendly manner for you and your device.
• In the administration our Website and for internal business administration for the purposes of troubleshooting, data analysis, testing, research, statistical and surveys. Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
• In the management and operation of your account with us.

Legal obligations

• It may be necessary for us or another Listanza brand to use your personal information in order to comply with a legal obligation.

Sharing of your personal information
Listanza may share your personal information with other Listanza brands to help provide you with services that you request from those brands, or to provide you with relevant recommendations of other Listanza services and products. We may provide your personal information to agents, property owners, developers or managers ("Agent") when you ask us to do so. For example, when you make an inquire about a property listing, we may pass your personal information to the Agent handling that listing.

Storing your personal information
The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us. The laws in some countries may not have equivalent legal protections to those that apply within the EEA. We will continue to take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved information transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

Any password to enable you to access some parts of our Website, you are responsible for keeping that password confidential.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. Any computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

Only authorized personnel who need access to your information to perform a specific job are granted access to personally identifiable information. If you are a registered user, you can update the personal information that you've provided at any time by editing your My Account profile page.

Listanza will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal, regulatory, compliance, or business purposes.

Your rights
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your My Account profile or by clicking on the “unsubscribe” link in any marketing email we send you.

You have the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your account information by logging into your account. If you cannot fulfil your request using these tools, please contact us via email to support@listanza.com.

Links to third party websites
Our Website may contain links to other third party websites. This privacy policy does not apply to those other websites nor do we accept any liability for their content. Please check the privacy policy of any third party website before submitting any personal information to it.

Cookies
We use "cookies" to enable us to personalise your visits to our Website, keep track of your preferences, and to track the usage of our Website. You may adjust the settings on your browser to refuse cookies, but some of our services may not work if you do so.

Contact us If you have questions about this privacy policy or the way in which Listanza processes your personal information, you can contact us via email to support@listanza.com

Last updated: 3 May 2018